Frequently Asked Questions

Shipping, customs and engraving

Which countries does Schachatelier ship to?

Germany, Austria and the EU, as well as Switzerland, the United Kingdom, the USA and Canada. Details for Austria and Switzerland are on dedicated pages.

Is shipping free?

Yes, above a minimum order value: to Germany, Austria and the USA from €50; to the other EU countries, Switzerland, the United Kingdom and Canada from €100. Below that, shipping costs are shown at checkout.

Are there customs duties for deliveries to Switzerland, the UK, the USA or Canada?

No. We cover customs duties and import charges. You pay nothing extra on delivery. Within the EU there are no customs duties anyway.

How long does delivery of an engraved chess set take?

To Germany, Austria, the EU, Switzerland, the UK and the USA usually approx. 3–7 business days. Engraving is done after your order is received and can occasionally add a few business days.

How much does the engraving cost?

Nothing extra. Engraving is included in the price of every personalisable chess set – up to 30 characters for names, a date or a short dedication. For inspiration, see our engraving ideas.

Where are the chess sets made?

By hand, by experienced craftsmen in selected partner workshops – at different locations depending on the model. Model selection, order processing and customer service are handled by Schachatelier in Berlin.

Ordering from Europe: returns and exchanges

I'm ordering from another EU country — how do returns and exchanges work?

German and therefore EU consumer law applies: a 14-day statutory right of withdrawal, plus a voluntary 30-day return window for non-personalised items. Exchanges run as a return plus a new order. Register returns by email first; refunds within 10 business days. Engraved items are excluded from withdrawal.

Schachatelier is a Berlin-based company. We ship to the EU, Switzerland, the United Kingdom, the USA and Canada.